NOTE: It is important to install your camera before you activate it.

1. If you are also setting up a new GPS tracker, follow the instructions for the Activation and Installation for the tracker.
2. If the GPS tracker is already activated, follow these instructions:
   • Take note of your camera’s serial number. The serial number of your camera is also the activation code. It can be found on the box or on the label at the bottom of the camera.
   • Log in to your portal.
   • Click ‘Setup’ > ‘Add a New Tracker’ > Select ‘Camera.’
   • Enter the 11-digit serial number and click ‘Continue.’

Cameras can be paired to a tracker 2 different ways:

From Tracker Setup:

• Click the edit button (pencil icon) next to the tracker you want to assign a camera to.
• Click the drop-down under ‘Camera’ and choose which camera to assign to the tracker.
• Click ‘Save.’

From the Map Page:

• Click on the tracker to assign the camera to from the left-hand rail.
• Click the edit button (pencil icon) next to the tracker name.
• In the popup window, click the drop-down for ‘Assigned Camera’ and choose which camera to assign to the tracker.
• Click ‘Save.’

During activation you will have an opportunity to pair your camera with a specific device. You can also change this pairing and/or unassign cameras on either the Map or Setup pages. 

NOTE: Please ensure you save all footage you need before unpairing and repairing the camera. Unpairing the camera erases footage on the camera.

To pair a camera or change the device the camera is paired to:

• On the Map page:
  • Click on the tracker with assigned camera in the tracker list on the left.
  • Click the edit button (pencil icon) next to the tracker name.
  • In the pop-up window, click the drop-down for ‘Assigned Camera’ and choose unassign to unpair a camera, or choose a camera to assign to a tracker.

• On the Setup page:
  • Go to Tracker Setup.
  • Click the edit button for the tracker you want to change.
  • Under ‘Camera,’ choose unassign to unpair a camera, or choose a camera to assign to a tracker.

You can change your camera settings including enabling/disabling inside camera, audio, and AI alerts!

Visit the Camera Settings article to learn more.

To receive alerts:

1. Navigate to ‘Setup.’
2. Click ‘General Notifications’ in the left-hand menu.
3. Click ‘Add Notification.’
4. Fill out all Notification details and options:
   
   • Name Notification
   • Trackers, Drivers, or Groups to Monitor
   • Alert Types
     • Select the Camera Preset to engage all camera related alerts for your vehicle or select from the Available Alerts list.
   • Alert Delivery
5. Click ‘Save.’

The Online/Offline status of your Linxup camera can be found at the top of your Alerts or Videos rail.

There are 8 statuses that help you understand the current state of your camera:

1. CAMERA ONLINE - Ignition is on and movement has been detected within 10 minutes or ignition has been off for less than 10 minutes.
2. CAMERA ASLEEP - Ignition has been off for more than 10 minutes and less than 100 hours and battery voltage is above 11.5 volts. Camera can be awakened by selecting the ‘Wake Camera’ button.
3. DEEP SLEEP - Ignition has been off for more than 100 hours or battery voltage is below 11.5 volts or the camera has been unplugged. Camera can be awakened by starting the vehicle ignition.

NOTE: If the camera is powered on and displaying the green power light, it is recording even if it shows “deep sleep” status on the portal.

4. OVERHEATED - Excessive heat has caused the camera to power down.
5. UPDATING - The camera is currently updating and should be Online after the update.
6. RESTARTING - The camera is restarting and should be Online after the restart.
7. UNPLUGGED - The camera has lost power due to it being unplugged.
8. LOW BATTERY - The battery voltage of the vehicle isn’t sufficient to power on the camera.
9. UNKNOWN - Camera is offline and the system is unable to determine the reason. Try resetting the device and contact Support if unsuccessful.
10. ERROR CHECKING CAMERA STATUS - Communication with the device is failing. This is most often due to poor cellular connection or a busy network. Please try again and contact Support if unsuccessful.

Review linxCam Troubleshooting steps.

Users can create custom video clips of 20 seconds in length that are automatically sent to the cloud. These clips include video captured 10 seconds before and 10 seconds after the button is pressed.

For example the driver can press the button, speak the name of the clip (for example, that truck cut me off) and the video will be saved with that phrase as the title to the cloud.

User-generated video clips are 20 seconds in length. 10 seconds before the button is pressed, and 10 seconds after.

Video clips start 10 seconds prior to beginning recording and continue for 10 seconds after pressing the button on the linxCam.

1. While driving, press the button on the linxCam when you need to start recording.
2. When you hear the beep, name your clip by saying a short title (example: "That truck ran a red light").
3. Clips are automatically available in the portal or app under Videos.

To See Live Video:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select ‘Videos’ button.
3. Select ‘Live Video.’
4. A popup will display the live video and you will see a timer for 1 minute. You can toggle between Inside and Outside view.

Camera Icon = Download a snapshot of the Live Video to your computer.

NOTE: Live view is cellular network dependent and requires a strong cellular signal where the camera is located.

To See Saved Videos:

1. Navigate to the main Map page and select the appropriate tracker.
2. Select ‘Videos’ button.
3. Find video clip in the right-hand rail using Date Range or Alert criteria.
4. A popup box on the map will display the Inside thumbnail, Outside thumbnail, or Street View. Select whether you would like to ‘Play’ or ‘Save’ the Inside or Outside view.
    

Play = Stream the clip from the cloud.
Save = Download to your computer.

To See Saved Videos:

1. Navigate to the main Map page and select the appropriate tracker.
2. Select ‘Videos’ button.
3. Find video clip in the right-hand rail using Date Range or Alert criteria.
4. A popup box on the map will display the Inside thumbnail, Outside thumbnail, or Street View. Select whether you would like to Play or Save the Inside or Outside view.

Play = Stream the clip from the cloud.
Save = Download to your computer.

Our solution ties video clips to every GPS alert generated within your Customer Portal. You may access GPS-related video for 40-160 hours of drive time, depending on the SD cards installed. Read more about linxCam SD card upgrades here.

If you need to save the video for later viewing, click ‘Add’ to save the clip to your Videos Library.

1. Navigate to the main Map page and select the appropriate tracker.
2. Select the ‘Alerts’ button to view all available alerts and filter by Date Range.
3. Click ‘Check for On-Camera Video’ found at the bottom of the Alerts rail.
4. The camera will now load all stored video attached to the GPS alerts occurring within the last 40-160 hours of drive time, depending on the SD cards installed. Read more about linxCam SD card upgrades here.
5. A popup box on the map will display each clip’s Inside thumbnail, Outside thumbnail, or Street View. Select whether you would like to Stream or Add. 
   • Stream = Stream the clip from the camera
   • Add = Save a clip to your video library, which can be accessed later by clicking the Videos button.

Videos saved in your video library are available for 60 days.

REMINDER: You must add the clip to your Video Library to save it for later viewing.

To See Live Video:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select ‘Videos’ button.
3. Select ‘Live Video.’
4. A popup will display the live video and you will see a timer for 1 minute. You can toggle between Inside and Outside view.
    

Camera Icon = Download a snapshot of the Live Video to your computer.

NOTE: Live view is cellular network dependent and requires a strong cellular signal where the camera is located.

Driver-generated alerts are captured and displayed within 20 second Alert Video clips that show exactly what happened during the time period the alert was generated.

These videos can be saved for later viewing at your convenience.

Our solution ties video clips to every GPS alert generated within your Customer Portal. You may access GPS-related video for up to 40-160 hours of drive time, depending on the SD cards installed. Read more about linxCam SD card upgrades here.

If you need to save the video for later viewing, click ‘Add’ to save the clip to your Videos Library.

To view alert videos:

1. Navigate to the main Map page and select the appropriate tracker.
2. Select the ‘Alerts’ button to view all available alerts and filter by Date Range.
3. Click ‘Check for On-Camera Video’ found at the bottom of the Alerts rail.
4. The camera will now load all stored video attached to the GPS alerts occurring within the last 40-160 hours of drive time, depending on the SD cards installed. Read more about linxCam SD card upgrades here.
5. A popup box on the map will display each clip’s Inside thumbnail, Outside thumbnail, or Street View. Select whether you would like to Stream or Add. 
   • Stream = Stream the clip from the camera.
   • Add = Save a clip to your video library, which can be accessed later by clicking the Videos button. 

Videos saved in your video library are available for 60 days.

REMINDER: You must add the clip to your Video Library to save it for later viewing.

The Specific Day Video feature enables users to access historical dash camera footage.

This allows the user to conveniently browse the stored video on a timeline in order to easily locate the needed video clips.

Our cameras store up to 40-160 hours of recorded video at any given time, depending on the SD cards installed. Read more about linxCam SD card upgrades here.

Yes, you can view video for any individual day within the available recorded drive time. 

Each camera comes with SD cards that allow up to 40 hours of local video storage, which can be upgraded up to 160 hours of local video storage. Learn about the SD card upgrades available here.

To access Camera History from Videos:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select the ‘Videos’ button to view all available videos.
3. Select ‘View Camera History’ on the top right of the Videos rail. The calendar will populate all days with available videos in orange.
4. Select the day you wish to view videos for. A popup box will display an upper and lower rail. The upper rail indicates times for which the ignition of the vehicle was on and thus recording video. The lower rail will outline available video clips during the ignition-on time interval. You can toggle between Inside and Outside views.
   • Use ‘Prev Clip’ and ‘Next Clip’ on the top rail to step through the selected ignition-on time interval.
   • Use the bottom rail to click on particular alert videos and/or select times in between these alerts. You can also step through video footage in 1, 5 or 20 second intervals.

To access View Day from Alerts:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select the ‘Alerts’ button to view all available alerts.
3. Click ‘Check for On-Camera Video’ found at the bottom of the Alerts rail. You’ll be prompted once the video check is successful.
4. The camera will now load all stored video attached to the GPS alerts including ‘View Day.’
   • The View Day icon can be found next to each date in the Alerts rail.
5. Click ‘View Day’ for the day you’d like to view. A popup box will display an upper and lower rail. The upper rail indicates times for which the ignition of the vehicle was on and thus recording video. The lower rail will outline available video clips during the ignition-on time interval. You can toggle between Inside and Outside views.
   • Use ‘Prev Clip’ and ‘Next Clip’ on the top rail to step through the selected ignition-on time interval.
   • Use the bottom rail to click on particular alert videos and/or select times in between these alerts. You can also step through video footage in 1, 5 or 20 second intervals.

Stream = Stream the clip from the camera.
Add to Cloud = Save clip to your video library, which can be accessed by clicking the Videos button. Videos saved in your video library are available for 60 days.
Snapshot = Downloads a snapshot of the clip to your device.

Yes, you can view video for any individual day within the available recorded drive time. 

Each camera has up to 40-160 hours of local video storage, depending on the SD cards installed. Read more about linxCam SD card upgrades here.

To access Camera History from Videos:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select the ‘Videos’ button to view all available videos.
3. Select ‘View Camera History’ on the top right of the Videos rail. The calendar will populate all days with available videos in orange.
4. Select the day you wish to view videos for. A popup box will display an upper and lower rail. The upper rail indicates times for which the ignition of the vehicle was on and thus recording video. The lower rail will outline available video clips during the ignition-on time interval. You can toggle between Inside and Outside views.
   • Use ‘Prev Clip’ and ‘Next Clip’ on the top rail to step through the selected ignition-on time interval.
   • Use the bottom rail to click on particular alert videos and/or select times in between these alerts. You can also step through video footage in 1, 5 or 20 second intervals.

To access View Day from Alerts:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select the ‘Alerts’ button to view all available alerts.
3. Click ‘Check for On-Camera Video’ found at the bottom of the Alerts rail. You’ll be prompted once the video check is successful.
4. The camera will now load all stored video attached to the GPS alerts including ‘View Day.’
   • The View Day icon can be found next to each date in the Alerts rail.
5. Click ‘View Day’ for the day you’d like to view. A popup box will display an upper and lower rail. The upper rail indicates times for which the ignition of the vehicle was on and thus recording video. The lower rail will outline available video clips during the ignition-on time interval. You can toggle between Inside and Outside views.
   • Use ‘Prev Clip’ and ‘Next Clip’ on the top rail to step through the selected ignition-on time interval.
   • Use the bottom rail to click on particular alert videos and/or select times in between these alerts. You can also step through video footage in 1, 5 or 20 second intervals.

Stream = Stream the clip from the camera.
Add to Cloud = Save clip to your video library, which can be accessed by clicking the Videos button. Videos saved in your video library are available for 60 days.
Snapshot = Downloads a snapshot of the clip to your device.

The Alert video and Day View video clips are 20 seconds in length.

Users may Stream, Add, or Save a video.

• Streaming a video allows you to watch it once.
• Clicking ‘Add’ on a video will save the video to your videos list for 60 days.
• Any video in the Videos list may be saved to your desktop by clicking ‘Save.’

The Extended Clips feature allows users to retrieve videos of up to 10 minutes in length when necessary.

This significantly enhances the capability to review accident footage, provide proof of service or address other scenarios requiring longer clips.

Live view provides a real-time look of both the interior cab as well as the road in front of the vehicle.

This gives you immediate visibility into current passengers, traffic conditions, landmarks and anything happening both inside and out of the vehicle.  

To view Live View:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select ‘Videos’ button.
3. Select ‘Live Video.’
4. A popup will display the live video and you will see a timer for 1 minute. You can toggle between Inside and Outside view.
    

Camera Icon = Download a snapshot of the Live Video to your computer.

NOTE: Live view is cellular network dependent and requires a strong cellular signal where the camera is located.

Snapshot allows the user to instantly capture a still image of what is happening both inside and outside of the vehicle.

This can be used for documentation, to verify current passengers, see traffic conditions or any monitor activities happening inside or outside of the vehicle.

To take a photo of what the camera currently sees:

1. Navigate to your main Map page and select the appropriate tracker.
2. Select ‘Videos’ button.
3. Select ‘Live Video.’
4. A popup will display the live video and you will see a timer for 1 minute. You can toggle between Inside and Outside view.
5. Select the camera icon to download a snapshot of the Live Video to your computer.

NOTE: Live view is cellular network dependent and requires a strong cellular signal where the camera is located.

The camera records and holds about 40-160 hours of video on a rolling basis, depending on the SD cards installed. Read more about linxCam SD card upgrades here.

As the camera records more footage, the oldest footage gets overwritten.

NOTE: Ensure to save any video you need as soon as possible to avoid the camera overwriting the footage. If you are concerned about the camera overwriting the footage you need, remove the camera from power until you are ready to download the video.

There are multiple ways to save your videos.

From the Alerts tab:

1. Select the tracker from your tracker list on the Map page.
2. Select the red Alerts tab and from the Alerts menu on the right, select ‘CHECK FOR ON CAMERA VIDEO.’
3. Select ‘View Day’ to view all videos for the selected day OR select the orange 'Video’ button to stream the video of a specific alert listed.
4. Select ‘STREAM’ to play the video.
5. When the video finishes playing, select ‘Save to Computer.’

From the Videos tab:

1. Select the tracker from your tracker list on the Map page.
2. Select the orange Videos tab and from the Videos menu on the right, select ‘VIEW CAMREA HISTORY.’
3. Select the day you wish to view and navigate to the time of the video along the timeline.
4. Select ‘STREAM’ to play the video.
5. When the video finishes playing, select ‘Save to Computer.’

Videos that appear in the video list will be stored for 60 days and can be downloaded to your desktop by clicking ‘Save’ on the video player window.

By default, your camera will not record sound. If you wish to add this feature, please contact Support and, with your approval, we can enable audio recording on your cameras.

You can contact Customer Support at support@linxup.com or 877-732-4980.

The camera records for the first 10 minutes after the ignition is off. After that, the camera needs to be woken up to pull video or Live View.

This alert is triggered by a g-force change above a certain threshold, such as hitting large potholes or in the event of a collision.

linxCam with AI presents an optimal safety solution, providing fleet managers with actionable insights into risky driver behavior such as tailgating, unbuckled seatbelts, cell phone usage, and no driver alerts.

These AI alerts are accompanied by videos, found on the Alerts rail.  

AI Alert video clips are 20 seconds long and automatically sent to the cloud.

linxCam currently has 4 camera generated AI alerts:

1. Tailgating Alert
   • Alert Audio Message: “Unsafe Following Distance”
   • Alert Trigger: driving at least 25 mph with less than 1.2 seconds of following distance for 5 seconds.
   • The next alert will trigger after 30 seconds.
2. Phone in Use Alert
   • Alert Audio Message: “Phone Detected”
   • Alert Trigger: driving at least 16 mph with 3 seconds of phone use detected.
   • The next alert will trigger after 3 minutes.
3. No Seat Belt Warning Alert
   • Alert Audio Message: “No Seatbelt Detected”
   • Alert Trigger: driving at least 16 mph for 30 seconds without a seatbelt.
   • The next alert will trigger after 3 minutes.
4. No Driver Detected Alert
   • Alert Audio Message: “No Driver Detected”
   • Alert Trigger: AI detects no one in the driver's seat.

You can customize the alert sensitivity and frequency under ‘Setup’ > ‘Camera Setup.’ Visit the Camera Settings article to learn more about customizing your camera settings.

The camera uses these settings to essentially draw a “box” in front of the vehicle. The camera then detects objects that it identifies as vehicles and alerts when vehicles are within the “box” for a prolonged period of time (5 seconds).

The linxCam currently has 4 default measurements for settings used to calibrate itself for
Tailgating detection. The 4 settings are as follows:

1.  Camera installation height above ground
   • This is the height of the camera lens above the ground.
2. The camera margin
   • This is the distance from the forward-facing camera lens to the driver's side edge of the vehicle.
3. The front-end width (without mirrors) of the vehicle
   • This is the side-to-side measurement of the vehicle.
4. The front-end length
   • This is the distance from the forward-facing camera lens to the furthest forward point on the vehicle. This includes any bumpers or grill guards that may be mounted forward of the end of the vehicle hood.

Tailgating

• linxCam uses 4 default settings to calibrate for tailgating detection. These include the height of the camera lens above the ground; the distance from the camera lens to the driver’s side edge of the vehicle, the front-end width (not including mirrors); and the front-end length (including anything attached such as bumpers and grill guards).
• These settings create a “box” in front of the vehicle. The camera alerts you when another vehicle enters this box for more than 5 seconds. The following is an example of a correctly positioned camera view:

• False tailgating alerts can usually be resolved by adjusting the camera position. If your videos show a lot of the dashboard or hood, reposition the camera to capture more sky. Flat-front vehicles can also trigger false alerts. Refer to the linxCam quick install guide for full instructions. The following is an example of a incorrectly positioned camera view:

No Seat Belt

• False seat belt alerts may occur if the seat belt and the driver’s shirt are similar in color or if something like a bulky jacket obstructs the camera's view of the seat belt.

No Driver Detected

• This rare false alert typically happens when a vehicle is being towed. Or maybe your vehicle is haunted?

If you believe your Tailgating Alerts are false, please confirm the camera is installed and positioned properly. If the videos are showing a lot of the dashboard or hood of the vehicle, the camera may need to be re-positioned to see more sky.

You can also adjust Tailgating sensitivity and frequency under ‘Setup’ > ‘Camera Setup.’ Visit the Camera Settings article to learn more about customizing your camera settings.

If the issue persists, you can contact Support to manually calibrate your camera. Please provide Support the following 4 measurements to recalibrate your camera:

1. Camera installation height above ground
   • This is the height of the camera lens above the ground.
2. The camera margin
   • This is the distance from the forward-facing camera lens to the driver's side edge of the vehicle.
3. The front-end width (without mirrors) of the vehicle
   • This is the side-to-side measurement of the vehicle.
4. The front-end length
   • This is the distance from the forward-facing camera lens to the furthest forward point on the vehicle. This includes any bumpers or grill guards that may be mounted forward of the end of the vehicle hood.

NOTE: If your vehicle has a split windshield or center windshield obstruction, contact Support to recalibrate your camera with these 4 measurements.

You can contact Customer Support at support@linxup.com or 877-732-4980.

No, false positives can happen for various reasons. However, they are highly accurate and help identify risky driving behavior that could lead to costly accidents.

Immediate feedback on unsafe driving makes drivers aware of their behavior before an incident occurs.

No, new AI features can be added via over-the-air updates to the camera firmware.

No, to benefit from AI alerts, in-cab alerts must be active, and the inside camera must be enabled.

No, the AI Bundle of alerts is “all or nothing.” However, you can choose which AI alerts to receive via email or text notifications and adjust the alert sensitivity and frequency settings on ‘Setup’ > ‘Camera Setup.’

Visit the Camera Settings article to learn more about customizing your camera settings.

No, the chime and spoken phrases are at a higher volume to ensure drivers receive real-time feedback, even in noisy conditions.